Jaz Tour Khalef ★★★★★

The property is very clean and all the staff are the loveliest people, food was great especially marwas pasta! Something i really recommend trying

The rooms weren’t as clean as I expected

The staff were great and accommodating. The food was good and the rooms were clean.

There was no game room. The bar snac options are less than mediocre.

I was recommended this hotel by a tour guide who did day tours from Sousse. I met him in Hammamet on an organised tour from Trip Advisor. I took his advice, checked reviews and they looked positive. I arrived on a Friday afternoon and was given a room with twin beds. I asked to change before even unpacking. I was then given a single room with a double bed which I was pleased about initially. I say this because when you looked out of the balcony and stared left, you saw all the hotel rubbish and disused furniture. So I went back to the reception and asked to be moved yet again. I was politely informed that the hotel was extremely busy and could I wait till Monday? This I did, then got rewarded with a room overlooking the restaurant and pool. You can still hear a mosque at 05:30 each day though! Room was spacious, clean, had a fridge, safe, good storage, comfortable bed and great bathroom. Unfortunately the t.v was small, old and not a smart one. So no Netflix, You Tube or Prime. You did get BBC and three other English language ones. A robe was there, clean towels each day and barcodes for room service. Fatiha the maid was very professional and happy in her job. Reception staff Fredj and the team were great. Miriam, had the best smile in the entire hotel. Bar servers Mariam and Ali were also greeting you each day with a smile. On weekends the hotel is hectic. Locals, Algerians and holidaymakers are all arriving and leaving constantly. The lobby area is very busy and can be frantic. Kids run wild, in the bar areas, restaurant, reception and lounge area. At first I found it overwhelming, wanted to leave and find an Air bnb nearby. However having paid for the entire fortnight upon arrival, I was doomed. The grounds are magnificent and kept clean. The pool area is great, an adult and children’s one. I never saw anyone in either for the entire two week stay! The beach is a 90 second walk away and cleaned each day. It was deserted the whole time.

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Resort was excellent, good facilities, indoor pool. Entertainment was good. The buffet was excellent, massive selection for all meals and changed up daily. Different specialty dishes. Mahdi at the buffet was a good host, always checking up on us. Heated Indoor pool was good.

Staff at reception were quite rude and not welcoming at all. Treated us like just another customer walking of the street. Was not impressed at all at their no care attitude. It's like they were doing us a favour by being there. First impression when walking in and it was shocking. Did not appreciate being treated like that at all.

Rooms are very comfortable and clean. All equipments are availbale Spa is also very good Inside pool is nice

Fitness center is very limited and small Inside pool is overwhelmed with people and children

Whatever some aggrieved visitors have said I found the hotel to be a great place to stay. The staff are all helpful, charming and work hard to look after you. There are a lot of staff, everywhere was clean and kept tidy. Service was attentive, efficient and tolerant. There was a mix of guest nationalities which made for an interesting range of behaviours and attitudes. Some of the guests were long on demands and short on pleasantry. Throughout my stay the food offer was wide ranging, plentiful and delicious, I ate a lot of fish, filleted and whole, and incredible salads, fruit and vegetables. There was an array to select from beyond my personal choice. The bar service was swift, and the red wine was perfectly passable. It was the quiet season in terms of volumes of people after the main festive period. The hotel hosted an incredible NYE party for us all. I personally really enjoyed the Tunisian offer, and experiencing a different culture. Clearly not everyone felt the same. This reflects on them rather than the hotel. I was particularly impressed that at the start of the NY evening the hotel management took time to thank all the staff for their hard work and efforts during the year. I'm not sure I'd want to be there in high season, but for winter sun it was marvellous and I would very happily return.

It was unfortunate for me that the outdoor pool was not heated, and it was heart-stoppingly cold! That said, there were plenty of sun loungers and attentive staff to serve drinks, and plenty of warm sun to top up my vitamin D levels in. so aside from not doing the swimming exercise I had anticipated, everything else was great.

Staff and accomodation

Food quality and entertainment programs

Food and people who works there are very friendly

Gym not working

All the staff are so friendly. It is a very clean hotel. Plenty of food. Always entertainment in the evening.

Nothing I didn’t like.

Amazing, impeccable experience! Highlight of my trip, would def book here again!!! - Complimentary 30-min full-body oiled massages -- one of the best massages I've ever had - Delicious, high-variety restaurant buffets (comparable with top-tier cruise lines) - All-inclusive means it, including their great alcoholic selection (really enjoyed their signature cocktail!)

- Buffet food markings sometimes not present - Buffet food some cross-contamination with some dishes not having appropriate utensils available

The relaxed environment , the attentiveness of the staff the room THE BED AND PILLOWS and the food is lovely all round amazing

We love everything...there is no room for complaints really lovely

Super friendly and helpful staff. Recently renovated rooms and facilities. Higher standards than most Tunisian hotels I've been.

No policy agains people laying towels on seats. People were literally getting up at 5 to take the best seats and then not use them for hours. So don't expect to get the nice spots at the pool. The hotel staff should respond to this and set a limit of time and take towels away if the chairs are not used.

Only breakfast was good rest entire experience was a disaster and the entire staff only look forward to get some extra tips from guests. Do not exchange they do not give paper and cheat there.

AC was leaking continuously even after complaining 2-3 times Finally I had to shift to other room not only because AC was leaking even the WC was leaking. The entrance is not on the road and the normal taxis mostly having GAS are not allowed to go inside the main gate there is almost 300-400 meter of walking distance from the main entrance. I would only suggest to stay away from this hotel they seem to have some kind of contract with Russian tourism with cheap rates after the 2013 incidence and mostly Russian tourist occupy the hotel therefore for all other tourist they try to loot them as they cant get enough money from majority of their tourist.

Breakfast really good in comparison with the rest of the hotel...

everything else. Staff not amical at the reception, noise from other rooms as wall too thin,...

Top breakfast. Just right to the beach

The indoor pool open from 10am to 1pm. Makes no sense. No taxi at the property need to walk up to highway. Smells smoke in our room.

Great beach location - fun swimming pools

Not really a luxury break.... there are better hotels in Sousse for relaxation. Would have been OK if staff had better service - they just do the basics and usually without a smile.

The location is good ,pool wih sea water

The service is very poor, we requested baby bed in the room and we did not get it .Therefore there is no variety in the buffet

Jaz Tour Khalef is a very wonderful experience anyone would live.. All staff are very professional from entrance, checkin and facilities. Restaurant food is delicious and tasteful. Stayed in a clean and luxurious seaview suite and everything was perfectly in place. Various activities available anytime. Great staff in the night terrace service. Swimming pool is very nice and beach club is accessible.

Restaurant service is not professional and buffet extras are overpriced (3 Dinars for a cup of coke was never mentioned). Swimming pool tastes bad and burns. Always need cash to pay for extras as it’s always not possible anywhere to charge on room or pay later.

The food is excellent, the pool is very clean. Great location to walk out in the evening. Beautiful view of the beach.

The bed had some hairs in it, so we didn't sleep inside the sheets. Our door was hard to open so the cleaners didn't clean our room.

We booked HB stay, we should have been warned that hotel is serving mainly All Inclusive guests, with all corner cutting that go with this kind of guests, we found ourselves paying much more than the value offered.